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Chapter 7: What Employees Owe Employers

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Chapter 7: What Employees Owe Employers

25 problems · 0 figures

7-1 §7.1 source ↗

The common law concept that requires an employee to render loyal and faithful service to the employer is ________.
  1. a.
    the duty of confidentiality
  2. b.
    a non-compete agreement
  3. c.
    the duty of loyalty
  4. d.
    trade secret protection

Answer

C. the duty of loyalty

7-2 §7.1 source ↗

An employee who works in the graphic design department of a large advertising agency most likely cannot moonlight after business hours for a friend's ________.
  1. a.
    bakery business
  2. b.
    web design business
  3. c.
    construction business
  4. d.
    landscaping design business

Answer

B. web design business

7-3 §7.1 source ↗

All fifty states require that an employee refrain from acting in a manner contrary to the employer's interest.
  1. a.
    True
  2. b.
    False

Answer

A. True

7-4 §7.1 source ↗

Based on a non-compete agreement, what should the employee avoid creating with the employer?

Answer

Conflict of interest: The employee must not act in a way that would result in a conflict of interest with the employer.

7-5 §7.1 source ↗

What duty requires an employee to maintain the secrecy of proprietary material, such as trade secrets, intellectual property, and customer data?

Answer

Duty of confidentiality: Employers are well within their rights to expect employees to honor their duty of confidentiality and maintain the secrecy of such proprietary material as trade secrets, intellectual property, and customer data.

7-6 §7.2 source ↗

Which of the following is especially important for developing and maintaining employee loyalty to the brand?
  1. a.
    empowerment
  2. b.
    engagement
  3. c.
    commitment
  4. d.
    dedication

Answer

A. empowerment

7-7 §7.2 source ↗

Efforts to get employees to believe in the product, to commit to the idea that the company is selling something worth buying, and even to think about buying it are part of ________.
  1. a.
    brand loyalty
  2. b.
    internal marketing
  3. c.
    employee engagement
  4. d.
    company identity

Answer

B. internal marketing

7-8 §7.2 source ↗

Employees are more likely to develop some degree of brand loyalty when they have a common sense of purpose and identity with the company.
  1. a.
    True
  2. b.
    False

Answer

A. True

7-9 §7.2 source ↗

Why should employees care about the way they treat customers?

Answer

Customers' perceptions are formed by the employees with whom they have contact, and these perceptions affect not only the company but all the employees who depend on its success for their livelihood.

7-10 §7.3 source ↗

A patient becomes violent on hospital premises after being turned down for the clinical trial of a new drug therapy. This scenario fits which of the following workplace violence categories?
  1. a.
    traditional criminal intent
  2. b.
    violence by one worker against another
  3. c.
    violence stemming from a personal relationship
  4. d.
    violence by a customer

Answer

D. violence by a customer

7-11 §7.3 source ↗

Understanding the various personalities at work can be a complex task, but it is an important one for developing which of the following?
  1. a.
    collegiality
  2. b.
    emotional intelligence
  3. c.
    empathy
  4. d.
    personality harmony

Answer

A. collegiality

7-12 §7.3 source ↗

Emotional intelligence is a willingness to step into someone else's shoes.
  1. a.
    True
  2. b.
    False

Answer

A. True

7-13 §7.3 source ↗

Regardless of their working style, preferences, or quirks, what do employees owe one another?

Answer

Employees owe each other courtesy and respect.

7-14 §7.3 source ↗

What are the four categories of violence at work, according to the National Institute for Occupational Safety and Health (NIOSH)?

Answer

NIOSH indicates that violence at work usually fits into one of four categories: traditional criminal intent, violence by one worker against another, violence stemming from a personal relationship, and violence by a customer.

7-15 §7.4 source ↗

The buying or selling of stocks, bonds, or other investments based on nonpublic information that is likely to favorably affect the price of the security being traded is which of the following?
  1. a.
    insider trading
  2. b.
    bribery
  3. c.
    illegal transaction
  4. d.
    manipulation

Answer

A. insider trading

7-16 §7.4 source ↗

A payment in some form (cash or noncash) for an act that runs counter to the legal or ethical culture of the work environment is called ________.
  1. a.
    insider trading
  2. b.
    bribery
  3. c.
    illegal transaction
  4. d.
    manipulation

Answer

B. bribery

7-17 §7.4 source ↗

Because legal and cultural differences allow bribes in some other countries, U.S. firms and their employees are permitted to pay them.
  1. a.
    True
  2. b.
    False

Answer

B. False

7-18 §7.4 source ↗

Bribery generally injures individuals and which other entities?

Answer

In addition to individuals, bribery injures competitors, the government, and the free-market system as a whole.

7-19 §7.4 source ↗

List the factors that help establish the ethics (and legality) of gift giving and receiving.

Answer

Factors that help establish the ethics and legality of gift giving include the value of the gift, its purpose, the circumstances under which it is given, the position of the person receiving it, company policy, and the law.

7-20 §7.5 source ↗

Going to an official government agency and disclosing an employer's violation of the law is ________.
  1. a.
    insider trading
  2. b.
    whistleblowing
  3. c.
    free speech expression
  4. d.
    tattle telling

Answer

B. whistleblowing

7-21 §7.5 source ↗

Most U.S. companies prohibit employees from disclosing or discussing salaries among themselves.
  1. a.
    True
  2. b.
    False

Answer

B. False

7-22 §7.5 source ↗

The First Amendment does not protect employees at work who criticize their boss or their company.
  1. a.
    True
  2. b.
    False

Answer

A. True

7-23 §7.5 source ↗

What kind of information can employees post online under the protection of federal statute?

Answer

Employees can post information online about wages, hours, and working conditions, and that speech is protected by federal statute.

7-24 §7.5 source ↗

What is typically not an appropriate motive for reporting the employer to authorities, unless the company is breaking the law?

Answer

Employees should not seek revenge on a boss with whom they are angry. Of course, even if an employee has a personal revenge motive, if the company is actively breaking the law, it is still important that the wrongdoing be reported.

7-25 §7.5 source ↗

What should the employees usually try first before going public with an accusation that their company may be breaking the law?

Answer

The employee should usually try internal reporting channels first, to disclose the problem to management before going public.

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Problems and answers are adapted from Business Ethics by Stephen M. Byars and Kurt Stanberry, OpenStax, and are used under the CC BY-NC-SA 4.0 licence. Access for free at https://openstax.org/books/business-ethics/pages/1-introduction. Illustrations: Copyright Rice University, OpenStax, under CC BY-NC-SA 4.0 license. This adaptation is released under the same licence, is non-commercial, and is neither affiliated with nor endorsed by OpenStax or Rice University.