Every problem in the chapter beside the book’s answer, a chapter at a time as you scroll.
Chapter 14: The Promotion Mix: Advertising and Public Relations
28 problems · 0 figuresKnowledge Check 14.1.1 §14.1 source ↗
- a.Advertising
- b.Public affairs
- c.Social media
- d.Institutional advertising
Answer
Knowledge Check 14.1.2 §14.1 source ↗
- a.Product advertising
- b.Public relations
- c.Institutional advertising
- d.Press relations
Answer
Knowledge Check 14.1.3 §14.1 source ↗
- a.Advertising’s per-exposure cost is an advantage.
- b.Advertising is nonpaid, so it does not cost the company.
- c.Advertising’s message is easy to change.
- d.Advertising’s effectiveness is easy to capture early.
Answer
Knowledge Check 14.1.4 §14.1 source ↗
- a.Institutional advertisement
- b.Public relations
- c.Social media
- d.Product advertisement
Answer
Knowledge Check 14.1.5 §14.1 source ↗
- a.It is still as important to the promotion mix as other elements.
- b.It is the least costly of all promotion mix elements.
- c.It should always be a well-thought-out strategy.
- d.It assists in consumer awareness and brand loyalty.
Answer
Knowledge Check 14.2.1 §14.2 source ↗
- a.Posttest
- b.Pretest
- c.Jury test
- d.Portfolio test
Answer
Knowledge Check 14.2.2 §14.2 source ↗
- a.Determine a budget
- b.Decide on a push or pull strategy
- c.State the objectives
- d.Execute the plan
Answer
Knowledge Check 14.2.3 §14.2 source ↗
- a.Digital media
- b.Outdoor advertising
- c.Newspapers
- d.Billboards
Answer
Knowledge Check 14.2.4 §14.2 source ↗
- a.Interactions with an advertisement
- b.Estimated number of times a potential customer will see an advertisement
- c.How quickly the audience will be reached with an advertisement
- d.Estimated number of potential customers to see an advertisement
Answer
Knowledge Check 14.2.5 §14.2 source ↗
- a.Assessment
- b.Strategy
- c.Budgeting
- d.Execution
Answer
Knowledge Check 14.3.1 §14.3 source ↗
- a.$25
- b.5:1
- c.10,000
- d.$2.50
Answer
Knowledge Check 14.3.2 §14.3 source ↗
- a.brand impression
- b.brand awareness
- c.brand recognition
- d.conversion rate
Answer
Knowledge Check 14.3.3 §14.3 source ↗
- a.ROAS
- b.Impressions
- c.Brand awareness
- d.Brand recognition
Answer
Knowledge Check 14.3.4 §14.3 source ↗
- a.KMAs
- b.Recalls
- c.ROIs
- d.KPIs
Answer
Knowledge Check 14.3.5 §14.3 source ↗
- a.Converts
- b.Rating
- c.Conversion rate
- d.Number of weeks the ad ran
Answer
Marketing Dashboard 14.3 §14.3 source ↗
When marketing professionals purchase advertising, they are primarily interested in who will see it. Advertising is dependent on views, as it is not direct response like search or email marketing. Therefore, marketing professionals are looking for the biggest bang for their buck. This is where cost per thousand (CPM) comes in. The “M” in cost per thousand represents the Latin term mille. CPM is the cost to advertise to 1,000 people.
An advertisement’s cost per thousand depends on a variety of factors. One such factor is how targeted an ad is to a given audience. Targetability increases the cost per thousand. Another factor is whether the media is digital or traditional. Traditional media (television, radio, print, and outdoor) have a higher CPM than digital advertising. Niche media may have higher CPM than mass media.
There are some legitimate criticisms of CPM. First, an ad view does not indicate an intent to purchase. It simply means that a prospective customer saw the ad. We have no way of knowing whether the ad was persuasive or changed behavior. CPM does not allow us to track behavior. Next, ad views may be duplicative or not properly targeted, potentially wasting the impression. For example, if you see an ad for the same running shoe three times and you’re not a runner, the brand wasted three impressions on you because you have no intent to purchase. Finally, ads may not run or load as intended, wasting advertising dollars on a failed impression.
Let’s revisit our ice cream shop from Integrated Marketing Communications. We decided to run an advertising campaign in the local newspaper. We paid $1,000 for 2,000 impressions. What is our CPM?
Answer
Marketing Dashboard 14.3 (b) §14.3 source ↗
When marketing professionals purchase advertising, they are primarily interested in who will see it. Advertising is dependent on views, as it is not direct response like search or email marketing. Therefore, marketing professionals are looking for the biggest bang for their buck. This is where cost per thousand (CPM) comes in. The “M” in cost per thousand represents the Latin term mille. CPM is the cost to advertise to 1,000 people.
An advertisement’s cost per thousand depends on a variety of factors. One such factor is how targeted an ad is to a given audience. Targetability increases the cost per thousand. Another factor is whether the media is digital or traditional. Traditional media (television, radio, print, and outdoor) have a higher CPM than digital advertising. Niche media may have higher CPM than mass media.
There are some legitimate criticisms of CPM. First, an ad view does not indicate an intent to purchase. It simply means that a prospective customer saw the ad. We have no way of knowing whether the ad was persuasive or changed behavior. CPM does not allow us to track behavior. Next, ad views may be duplicative or not properly targeted, potentially wasting the impression. For example, if you see an ad for the same running shoe three times and you’re not a runner, the brand wasted three impressions on you because you have no intent to purchase. Finally, ads may not run or load as intended, wasting advertising dollars on a failed impression.
Last period, we acquired 15 customers from our advertising campaign with an average customer lifetime value of $50. Did our advertising campaign have a profitable result in the last period?
Answer
Marketing Dashboard 14.3 (c) §14.3 source ↗
When marketing professionals purchase advertising, they are primarily interested in who will see it. Advertising is dependent on views, as it is not direct response like search or email marketing. Therefore, marketing professionals are looking for the biggest bang for their buck. This is where cost per thousand (CPM) comes in. The “M” in cost per thousand represents the Latin term mille. CPM is the cost to advertise to 1,000 people.
An advertisement’s cost per thousand depends on a variety of factors. One such factor is how targeted an ad is to a given audience. Targetability increases the cost per thousand. Another factor is whether the media is digital or traditional. Traditional media (television, radio, print, and outdoor) have a higher CPM than digital advertising. Niche media may have higher CPM than mass media.
There are some legitimate criticisms of CPM. First, an ad view does not indicate an intent to purchase. It simply means that a prospective customer saw the ad. We have no way of knowing whether the ad was persuasive or changed behavior. CPM does not allow us to track behavior. Next, ad views may be duplicative or not properly targeted, potentially wasting the impression. For example, if you see an ad for the same running shoe three times and you’re not a runner, the brand wasted three impressions on you because you have no intent to purchase. Finally, ads may not run or load as intended, wasting advertising dollars on a failed impression.
Let’s say we decide to reallocate our $1,000 advertising spend on a more targeted campaign. Do you expect that our CPM will increase or decrease?
Answer
Knowledge Check 14.4.1 §14.4 source ↗
- a.Public relations
- b.Advertising
- c.Television advertisements
- d.Web page advertisements
Answer
Knowledge Check 14.4.2 §14.4 source ↗
- a.Press relations
- b.Events
- c.Lobbying
- d.Publicity
Answer
Knowledge Check 14.4.3 §14.4 source ↗
- a.Events
- b.Lobbying
- c.Press relations
- d.Public affairs
Answer
Knowledge Check 14.4.4 §14.4 source ↗
- a.Lobbying
- b.Publicity
- c.Public affairs
- d.Press relations
Answer
Knowledge Check 14.4.5 §14.4 source ↗
- a.Press relations
- b.Public affairs
- c.Lobbying
- d.Events
Answer
Knowledge Check 14.5.1 §14.5 source ↗
- a.Increased sales and leads
- b.Lack of direct control
- c.Guaranteed results
- d.Direct control
Answer
Knowledge Check 14.5.2 §14.5 source ↗
- a.increased brand credibility
- b.increased brand image
- c.direct control
- d.increased sales and leads
Answer
Knowledge Check 14.5.3 §14.5 source ↗
- a.No direct control
- b.Increased brand recognition
- c.Increased sales
- d.Guarantee of results
Answer
Knowledge Check 14.5.4 §14.5 source ↗
- a.Public relations is more expensive than advertising.
- b.Public relations has more of a guarantee of positive results than other forms of promotion.
- c.Public relations has the most message control of the various forms of promotion.
- d.Public relations is free but has no guarantee of results.
Answer
Knowledge Check 14.5.5 §14.5 source ↗
- a.Guaranteed results
- b.Improved brand image
- c.Direct control of the message
- d.Increase sales and leads
Answer
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Problems and answers are adapted from Principles of Marketing by Maria Gomez Albrecht, Mark Green and Linda Hoffman, OpenStax, and are used under the CC BY-NC-SA 4.0 licence. Access for free at https://openstax.org/books/principles-marketing/pages/1-unit-introduction. Illustrations: Copyright Rice University, OpenStax, under CC BY-NC-SA 4.0 license. This adaptation is released under the same licence, is non-commercial, and is neither affiliated with nor endorsed by OpenStax or Rice University.